Shipping Service

Before parcels reaching our overseas warehouses

• How do I track the shipping status of the parcel?
• Does the overseas warehouse receive parcels during the weekends and local public holidays?
• Will the warehouse refuse to ship any parcel?
• How long does it take for the warehouse to "check in" a parcel?
• My parcel status has been "Signed" or "Delivered", why hasn't it been checked in?
• How long can the parcel be stored in the overseas warehouse?

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Sending out from Overseas Warehouses

• When will my parcel be sent out from the overseas warehouse?
• How to get the latest shipping status of my parcel after it is "checked in"?
• Why have my parcel not yet been sent out after it is "checked in"?

At our Hong Kong Warehouse

• Is there any notification when the parcel arrived at Hong Kong warehouse?
• What if the registered weight and the actual weight are different?
• How many days can the parcel be stored in the Hong Kong warehouse?

Shipment Order

• Is there any weight or size limitation on consolidation?
• How do I arrange for delivery to me?
• How do I create a shipment order?
• How do I calculate the delivery fee?
• How do I pay the delivery fee?
• Can I combine parcels from different member accounts into a bulk shipment?

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Pricing

• What is Delivered Duty Unpaid (DDU)?
• What is Delivered Duty Paid (DDP)?
• How do I choose my price option for my shipment?
• What is the difference between Delivered Duty Unpaid and Delivered Duty Paid?