Members enjoy free protection when they ship with Buy&Ship. For protection of goods purchased through Buyforyou or Express Checkout, please refer to Purchase Protection

This plan covers lost or damaged parcels but does not include return or exchange services

Each parcel, associated with a unique tracking number, is considered independently

The compensation of the delivery fee will be refunded into the corresponding member’s account in Buy&Ship credits, which can be used within one year

The maximum compensation per parcel is US$100, which will be settled in USD based on the exchange rate

This only applies when the entire parcel is lost. It does not apply in the case of partial loss, such as when some contents are missing

Accurate parcel declaration information and proof of purchase is required

Compensation is based on the parcel’s declared value or the invoice sales price, whichever is lowest

The maximum compensation will be 30% of the delivery fee, which will be refunded in Buy&Ship credits

If the parcel contents cannot function properly, Buy&Ship will investigate the claim after receiving a request. The investigation result will determine the compensation.

This plan does not include return or exchange services

Any Buy&Ship members must file a claim within 3 days after they have received their parcels. Late applications will not be considered.

Please send the documents listed below to support@buyandship.com.my, with “Claim: Standard Plan + Member ID + Order number” in the email subject

Buy&Ship reserves the right to refuse a claim if any above-mentioned documents are lacking or if we are not able to confirm the necessary details

Please keep all the packaging and contents of the parcels until the investigation is completed

Once the member has submitted all required documents, we will respond within 7 days

If the claim is approved, the refund details will be included in an email.